Donor FAQ

Where are your donation booths located?

Our donation banks are situated around Singapore for donors ease, the donation banks are at;

Bishan: 20, Bishan, Street 22 (S) 579768 (HQ – Visitors car park)
Upper Bukit Timah: 500, Upper Bukit Timah Road (S) 678106 (PraiseHaven)
Tanglin: 356, Tanglin Road (S) 247674 (Tanglin Family Hub)
Pasir Panjang: 350, Pasir Panjang Road (S) 118692 (The Haven)
Jurong: No. 2, Jurong East Street 21 (S) 609601 (IMM open air carpark)
Changi: No. 7, Upper Changi Road North (S) 507705 (Hope Centre)
Mandai: No. 1 Mandai Link Road (S) 728650 (Mandai Station)

Our donation banks are operational from 7am to 9pm daily, please deposit your items within the donation bank to ensure that your donations reach those it is intended for.

So you collect bulky items, are there any restrictions?

While we do appreciate each and every donation, there are certain guidelines to adhere; our staff will perform a ‘View and Collect’ of your items before they collect. The general condition of the items would determine the viability of collection, as mentioned items will be retailed, hence only items in ‘Still Good’ condition will be received. As we do not have mending stations, we are unable to perform repairs; therefore it is better for donors to find suitable means of removal.

Do you charge for this service?

No we do not, but lieu of the rising operational costs, The Salvation Army have launched an appeal for Voluntary Contributions to help defray the costs. Please note that this appeal is not mandatory, it is to highlight our current situation of providing a free donation collection service amidst the modern day’s inflating operational costs. Donors are welcome to contribute $60.00 as a Voluntary Contribution so as to reduce the impact of the additional costs. We will respect the donors decision not to contribute and ensure that each collection job will be committed fairly without prejudice.

I have some items to donate, can you collect it?

Yes, we do provide home collection services. But this service is reserved for donors with bulky donations, items like furniture, refrigerators, televisions, etc. You can contact our hotline and e-mail for collection services;
E-mail: /
Tel: 62885438
SMS: 85205343

Please give background of the Salvation Army thrift stores

The Salvation Army Family Thrift Stores began with the formation of the Red Shield Industries in 1996. It was set up to handle the collection of donations-in-kind from donors giving to The Salvation Army. The Red Shield Industries run a total of five Family Stores island wide and its purpose is to retail the donations-in-kind to the general public and to needy families at affordable prices. This process of retail generates funds for The Salvation Army’s community and social programs.

Please give the process before these items are sold to customers.

For the process – reception of DIK from our collection trucks. The items are sorted, checked for functionality, cleaned and packed for storage and supply for local retail sales, wholesale for export, humanitarian aids for local and overseas. Unsuitable recyclables like paper, metal and plastics are scrapped and send to material recovery centres for recycling purpose. All other remaining waste is disposed by public waste collectors for incineration

What happens to those donated items which are not sold at the thrift stores?

Those items which are not sold at the family thrift stores are packed for wholesale export

What is the price range of the items sold? (Cheapest to the most expensive)

Our prices start from $1 onwards

What are some of the popular items bought by customers at these stores?

Apparels, Furniture and Gifts/Souvenirs

How has the response been at Salvation Army’s family thrift stores?

Response at our Thrift Stores is still on the rise as indicated by our customer count records. For the last 3 years plus, our sales have been on the incremental

My donations are retailed?

Yes, your donations are retailed at our Family Thrift Stores. The items are inexpensively priced and our stores are open to needy families and the general public. Our store locations are at;

Praisehaven Mega Family Store No.500 Upper Bukit Timah Road (S) 678106
Tanglin Mega Family Store No.356 Tanglin Road (S) 247674
IMH Pick & Choose Thrift Store No.10 Buangkok View (S) 539747 (within IMH complex)
Hope Centre Family Thrift Store No.7 Upper Changi Road North (S) 507705
Bukit Merah Family Thrift Store Blk 133 Jalan Bukit Merah #01-1530 (S) 160133

Since Red Shield Industries is the leading charity recycling service; do you accept newspapers, plastic bottles, etc?

We recycle donated items by retailing the items at our Family Thrift Stores; we do not however specifically recycle newspaper, glass and plastic per sē.

What types of donation do the Red Shield Industries accept?

Our wish-list entails children / adults clothing, shoes, bags, toys, accessories, computers, mobile phones, desks, chairs, cabinets, beds, etc. in ‘Still Good’ condition. In general it would be items that other families (needy families and the general public) would purchase and have use of. We do not accept foods and medicines.